What to Expect

This page gives you a clear, friendly overview of how I work and what you can expect when booking with Home Works. It sits alongside my full Terms & Conditions, which are provided with every quotation and invoice.


Before work begins

  • Your quotation explains exactly what’s included in the job.

  • If you’d like any extra work added, I’ll always discuss it with you first and provide a separate price.

  • Prices are valid for 30 days.

  • You’ll receive a clear start date, and I’ll keep you updated if anything unexpected affects scheduling (e.g., illness, weather, supply delays).

To help me work safely and efficiently:

  • Please remove curtains, blinds, mirrors, and wall‑mounted items.

  • Rooms should be cleared where possible, or furniture moved away from the walls.

  • If you need help moving items, just let me know in advance — I’m happy to assist, but I can’t accept liability for accidental damage to fragile or overfilled items.

Preparing Your Space

Materials & Paint

I use high‑quality trade paints for the best finish and durability.

If you request lower‑grade or specialist paints that require extra coats, the quotation may need adjusting to reflect the additional time and materials.


Waste Disposal

I don’t hold a waste carrier’s licence, so any empty paint cans or project waste will need to be disposed of by you.

Cancellations

  • Please give at least 5 working days’ notice if you need to cancel or reschedule.

  • Short‑notice cancellations may incur a charge for time or materials already committed.

Cooling‑off period  

You have a 14‑day cooling‑off period from accepting your quotation.

If you ask me to start sooner, you’ll only be charged for work completed and materials purchased up to the point of cancellation

Payment

Payment is made by bank transfer (BACS) only.

Invoices are due within 7 days unless agreed otherwise in writing.

Please include your invoice number as the payment reference.

If payment becomes overdue:

  • Interest or recovery fees may be added.

  • The matter may be referred to a debt recovery agency.

Workmanship Guarantee

I offer a 2‑year workmanship guarantee on the work I complete.

This covers defects in workmanship under normal domestic use.

It does not cover:

  • wear and tear

  • moisture issues

  • structural movement

  • accidental damage

  • work carried out by others

The guarantee is issued once full payment has been received.


Communication

Prompt communication helps keep your project running smoothly.

I kindly ask that you respond to messages, invoices and queries in good time.


Your Details

When you contact me through my website, I only use your information to respond to your enquiry, prepare your quotation and manage your booking.

Your details are never shared or sold.


I hope this gives you a clear feel for how I work and what you can expect. If you’d like to chat about your project or arrange a quotation, I’d be delighted to hear from you.